Frequently Asked Questions

Have a question? We've got you covered. If you can't find what you're looking for, feel free to reach out to us at a@aurapuresupport.co.uk

Orders & Shipping

How long does delivery take?

We aim to dispatch all orders within 1–2 business days. Delivery typically takes 3–5 business days. International orders may take 7–14 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can also track your order on our Track Your Order page.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $99. Please check our current promotions at checkout for the latest offer.

Can I change or cancel my order?

We process orders quickly, so please contact us at a@aurapuresupport.co.uk as soon as possible if you need to make changes. We cannot guarantee changes once an order has been dispatched.

Products

Are AuraPure products suitable for sensitive skin?

Yes, our products are formulated with gentle, skin-loving ingredients. However, we always recommend performing a patch test before using any new skincare product, especially if you have sensitive or reactive skin.

Are your products cruelty-free?

Absolutely. AuraPure is proudly cruelty-free. We never test on animals and are committed to ethical, responsible beauty.

Are your products suitable for all skin tones?

Yes! Our skincare range is designed to work across all skin tones and types, with a particular focus on concerns such as hyperpigmentation, melasma, and uneven skin tone.

How do I know which products are right for me?

We recommend starting with our hero serums and building your routine from there. If you need personalised advice, contact us at a@aurapuresupport.co.uk and our team will be happy to help.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery on unused, unopened products. Please visit our Refund Policy page for full details.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please email us at a@aurapuresupport.co.uk with your order number and a photo of the damaged item, and we'll arrange a replacement or refund right away.

Account & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.

Is my payment information secure?

Yes. All transactions are processed securely through Shopify Payments and are encrypted with SSL technology. We never store your card details.

Still have a question?

Don't hesitate to get in touch — we'd love to hear from you. Email us at a@aurapuresupport.co.uk and we'll get back to you within 2 business days.